Communication Policies
✮ If a true emergency situation arises, please call 988 or go to any local emergency room.
✮ If you need to contact me between sessions, please leave a message on my confidential voicemail. I may not be immediately available, but will make every attempt to return your call within 24 hours.
SOCIAL MEDIA AND TELECOMMUNICATION
✮ Due to the importance of your confidentiality and the importance of minimizing dual relationships, I do not accept friend or contact requests from current or former clients on any social networking site (Facebook, Twitter, Instagram, LinkedIn, etc.) to my personal accounts. Adding clients as friends or contacts on these sites can compromise your confidentiality and respective privacy. If you have questions about this, please bring them up when we meet, and we can talk more about it.
ELECTRONIC COMMUNICATION
✮ I cannot ensure the confidentiality of any form of communication through electronic media. If you prefer to communicate via email for issues regarding scheduling or cancellations, I will do so. While I try to return messages in a timely manner, I cannot guarantee immediate response and request that you do not use these methods of communication to request assistance for emergencies.
MINORS AND PARENTS
✮ If you are a minor, your parents may be legally entitled to some information about your treatment. Because privacy in psychotherapy is often crucial to successful progress, particularly with teenagers, it is sometimes my policy to request an agreement from parents that they consent to give up their access to their child’s records. If they agree, during treatment, I will provide parents only with general information about the progress of the child’s treatment, and their attendance at scheduled sessions. Any other communication will require the child’s authorization, unless I think that the child is in danger or is a danger to someone else, in which case, I will notify the parents of the concern. I will discuss with the child and parents what information is appropriate for them to receive and which issues are more appropriately kept confidential. Before giving parents information, I will talk with the child about any concerns they may have.
Cancellation Policies
✮ Psychological services are most effective when meeting times are regular and consistent. The time scheduled for your appointment is assigned to you and you alone.
✮ If you need to cancel or reschedule a session, it is required that you provide more than 48-hour notice.
✮ If you miss a session without canceling or cancel with less than 48-hour notice, you will be subject to the entire charge for the missed session.
✮ In addition, you are responsible for coming to your session on time and at the time scheduled. If you are late, your appointment will still need to end on time, and you may lose some of your session time, but will be charged the entire session fee
Dr. Jennifer Wolff 